We are committed to providing unmatched service through highly trained, professional people to make sure your needs are supported every step of the way. Several options are made available to best suit you:
Advanced AV proudly offers Advanced Advantage, a tailored, cost-effective program for AV performance assurance. More than a “service package” or “extended warranty,” Advanced Advantage delivers what really counts in AV: peace of mind that your next meeting will come off as planned. With more than 80 professionals in fields ranging from system design and engineering to installation and support, Advanced AV has raised the bar of what to expect from an AV provider.
We advocate a layered approach to AV support. We don’t simply wait for something to break and then fix it. We employ a blend of proactive and reactive measures — first to ensure your AV user experience remains consistently excellent, and second to respond appropriately whenever a problem does occur to limit its impact on your organization.
Some features of Advanced Advantage include:
- Preventive Maintenance
- Training
- Technical Assistance Center (TAC)
- 24 Hour Response
- Loaner Equipment
- Online Service Tracking
- Parts, Labor, Freight, and Travel Included
- After-Hours Phone Support
- Onsite Staffing